Frequently Asked Questions

You can check availability for the our properties here, or read about each of our properties and check availability on the availability page. If you have any questions about the best arrangements for you, please use the contact us form and we will help you decide what works best for you and your budget.

Our cancellation policy is as follows:

CANCELLATION POLICY:
ANY RESERVATION CANCELLED BY GUEST WITHIN 6 HOURS OF BOOKING WILL RECEIVE A FULL REFUND UNLESS THE RESERVATION IS MADE ON THE SAME DAY OF CHECK-IN (in this case, no refunds will be given).

RESERVATIONS OF FEWER THAN 14 NIGHTS:
-- If Reservation is cancelled by Guest 14 or more days prior to the check-in date, a full refund will be given less a $50 service fee.
-- If Reservation is cancelled by Guest less than 14 days prior to check-in date, Guest agrees to pay the total amount due or 5 days’ rent (5 x Nightly Rate plus taxes), whichever is the lesser amount.
-- If Reservation is cancelled by Guest less than 7 days prior to check-in date, Guest agrees to pay the total amount due of 7 nights' rent (7 x Nightly Rate plus taxes), whichever is the lesser amount.
-- There will be no refunds for any cancellations or reservation alterations after the Guest has checked into the property.

RESERVATIONS OF 14 TO 30 NIGHTS:
-- If Reservation is cancelled by Guest 14 or more days prior to the check-in date, a full refund will be given less a $100 service fee.
-- If Reservation is cancelled by Guest less than 14 days prior to check-in date, Guest agrees to pay the total amount due or 7 days’ rent (7 x Nightly Rate plus taxes), whichever is the lesser amount.
-- If Reservation is cancelled by Guest less than 7 days prior to check-in date, Guest agrees to pay the total amount due of 10 nights' rent (10 x Nightly Rate plus taxes), whichever is the lesser amount.
-- There will be no refunds for any cancellations or reservation alterations after the Guest has checked into the property.

RESERVATIONS OF MORE THAN 30 NIGHTS:
-- If Reservation is cancelled by Guest 28 or more days prior to the check-in date, a full refund will be given less a $250 service fee.
-- If Reservation is cancelled by Guest less than 28 days prior to check-in date, Guest agrees to pay the total amount due or 14 days’ rent (14 x Nightly Rate plus tax), whichever is the lesser amount.
-- If the Guest has checked in the property and would like to vacate the property prior to the Check-Out Date, Guest shall give Host/Owner 15 days' written notice so Host/Owner may advertise availability of property.  If Host/Owner is able to replace the total revenues lost as a result of Guest's cancellation by renting to another Guest(s) during the original reservation term, Guest will only be responsible for paying the difference to Host/Owner.  Because Host/Owner has removed the property from showing as "available" on online booking sites, Guest understands that any cancellation prior to the end of the reservation term would constitute a real monetary loss to Host/Owner and agrees to make Host/Owner whole.

We provide most things you'll need to make your stay comfortable and enjoyable.  These include basic kitchen items (plates, dishes, silverware, pots/pans, skillet, corkscrew, pizza cutter, baking sheet, pizza pan, coffee maker and coffee, drinking glasses, wine glasses, toaster, microwave, dishtowels, etc.), bed linens, towels/washclothes, starter laundry soap, hair dryer, iron and ironing board, starter shampoo and hand soap, etc.

Our properties are not ideal for small children and toddlers.  Because everyone's safety is our primary concern, we do not recommend our places for families with small children and toddlers.

Yes. All of our properties are equipped with high-speed WiFi.  Although there are rarely issues with the internet connection, we are subject to the ISP's (Suddenlink Communications) potential outages and upgrades.

All of our properties are located on the east side of St. Joseph which is considered to be the safest part of town.  In addition, we customize the keylock entry code for each and every guest (it's always changed between guests), plus all of our properties are equipped with an alarm system.  Outdoor video surveillance is also in use at each of our properties.  The safety of our guests is a high priority.

Checkout is at 11am and check-in is at 3pm. If you need a later checkout (up to an hour), it may be arranged if we do not have another guest checking in on the same day as your check-out.  Regarding an early check-in, we will accommodate you as best we can as long as the property is prepared, fully cleaned, and ready for you.

Yes, we do provide a washer/dryer in each of our properties for your use at no additional cost.  You are also provided with a starter pack of laundry detergent.

Each of our properties has a least one television.  2-bedroom and 3-bedroom properties have at least two (one in the living area and one in a bedroom).  All television are equipped with complimentary Netflix and local broadcast stations (the major networks).  The televisions are all "smart" television and equipped with most of the popular streaming apps... guests are welcome to sign into any of the apps with their own account information.  We do suggest that guests sign out of their own accounts prior to checking out.

In order to insure that everyone is on the same page when it comes to the "do's" and "don'ts", we ask that each guest familiarize themselves with our House Rules (many of them dictated by our insurance carrier) as follows:
  • No smoking or vaping of any kind inside the property.
  • Any form of marijuana or THC is illegal in the state of Missouri. Furthermore, guest agrees to refrain from bringing any and all illegal substances in or onto ANY property owned by Sandy Investment Properties, LLC in St. Joseph, Mo.
  • No pets of any kind are allowed on or in the property (inside or outside).
  • No open flames (candles, lighters, etc) are allowed to be lit inside the property.
  • No guests, other than those specifically listed on the Guest Registration Card, may occupy the property at any time. No parties, social gatherings, reunions, etc.
  • Only the beds in the bedrooms may be used for overnight sleeping. The sofa may not be used as a bed. Air mattresses are not permitted in the property.
  • The thermostat shall be set within the range of 68 degrees to 74 degrees at all times.
  • No appliance or piece of furniture may be used for any purpose other than the purpose it is intended by the manufacturer.
  • Cigarette butts or other trash may not be thrown or disposed of in the lawn.
  • Up to two vehicles are allowed in the parking area, and both vehicles (if two) must be parked in the two parking spots directly in from of the unit.
I understand that violation of any of these policies shall result in the immediate cancellation of my reservation and I understand that I shall forfeit any and all payments and/or deposits paid to St Joseph Lodging, Sandy Investment Properties LLC, AirBNB, VRBO, HomeAway, Expedia, or any other entity in receipt of guest's reservation payment. In addition, guest agrees to pay for any repairs, professional cleaning and/or odor removal that may result from my violation of this policy. I understand that St. Joseph Lodging/Sandy Investment Properties, LLC is required to promptly notify law enforcement of any illegal substances found or known to be on the property. Guest also understands that video surveillance is in operation on the parking areas, garage (if any) and exterior of the property only. Absolutely NO video surveillance or recording devices are installed in the living or private areas of the property.

When it comes time for your scheduled check-in, David will meet you at the property to introduce you to the amenities, program your own custom door code, show you around, and answer any questions you have about the property or the St. Joseph area. At that time, you will be required to fill out a Guest Registration Card and indicate your acceptance and understanding of the House Rules.

The night before your check-out date, you'll receive a text message containing instructions and reminders for checking out.
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